Service Level Agreement (SLA)
When considering a SaaS offering, customers should always put great focus and effort into achieving SLA terms that clearly capture the operating requirements necessary for their business to operate successfully. MCG Energy strongly believes that customers deserve SLA terms that are consistent with and align to their operational realities. The single most consequential SLA term for operational systems is uptime, and MCG Energy’s standard SLA term for Uptime is 99.99%.
Contact MCG Energy today for more information about the robust Service Level Agreement you will have as an MCG customer.
